Frontrowly is an independent ticket marketplace — not the official box office or FIFA. Prices may be above or below face value. Every confirmed order is covered by our 100% order guarantee.

100% order guarantee

Frontrowly connects fans with verified resale inventory for major live events. We stand behind every confirmed order — whether you pay by reservation, card, or crypto — so you can buy with confidence.

Independent reseller

We are not affiliated with FIFA, leagues, teams, or venues. Listings come from trusted supply partners. Your checkout is always with Frontrowly.

Valid for entry

Every ticket we confirm is genuine and valid for entry at the venue, in the category and section shown on your order.

Verified delivery

E-tickets are delivered to your email before the event unless we clearly state a later delivery window at checkout. See our delivery page for timing by event type.

We fix problems

If something goes wrong on our side — invalid tickets, non-delivery, or a material listing error — we replace your tickets or refund you.

Human support

Reach a real person at support@frontrowly.com with your order reference. We aim to respond within 24 hours on business days.

What's covered

Tickets not received by the stated delivery window (excluding delays caused by incorrect email addresses)
Tickets rejected at the venue due to invalidity — not attendee eligibility, conduct, or venue policy
Material mismatch between your confirmed listing and what you receive (section, category, or quantity)
Event officially cancelled and not rescheduled — full refund per our refund policy

What's not covered

Change of mind after order confirmation
Missing the event due to travel, visa, or personal scheduling
Venue dress codes, age limits, or local entry restrictions
Event postponement where your ticket remains valid for the new date
Market price changes after you purchase

How to make a claim

Email support@frontrowly.com with your order reference, a description of the issue, and any supporting details (venue rejection notice, screenshots, etc.). We investigate promptly and will offer replacement tickets or a refund where the guarantee applies.