100% order guarantee
Frontrowlyis an independent ticket marketplace. We stand behind every confirmed order so you can buy with confidence — whether it's a World Cup knockout or a sold-out final.
Valid for entry
Every ticket we confirm is genuine and valid for entry at the venue, in the category you purchased.
Delivered on time
Your e-ticket arrives before the event unless we clearly state otherwise at checkout. We'll notify you if timing differs for your event.
We fix problems
If something goes wrong on our side — invalid tickets, non-delivery, or a material listing error — we replace your tickets or refund you.
Human support
Reach a real person at support@frontrowly.com with your order reference. We aim to respond within 24 hours on business days.
What's covered
- Tickets not received by the stated delivery window (excluding delays caused by incorrect email addresses)
- Tickets rejected at the venue due to invalidity, not attendee eligibility or venue policy
- Material mismatch between your confirmed listing and what you receive (section, category, or quantity)
- Event officially cancelled — full refund per our refund policy
What's not covered
- Change of mind after order confirmation
- Missing the event due to travel, visa, or personal scheduling
- Venue dress codes, age limits, or local entry restrictions
- Event postponement where your ticket remains valid for the new date
- Prices fluctuating after purchase on the secondary market
How to make a claim
Email support@frontrowly.com with your order reference, a description of the issue, and any supporting details (venue rejection notice, screenshots, etc.). We investigate promptly and will offer replacement tickets or a refund where the guarantee applies.
Full legal terms are in our Terms of service and Refund policy.