Frequently asked questions

No. Frontrowly uses guest checkout only — enter your name and email at checkout. We'll send confirmations and tickets to that email.

A reservation holds your selected tickets for a limited period while you complete payment. Our team will email you payment options. Your order is only confirmed once payment is received and you get a confirmation email with your order reference.

We currently accept reservation requests with follow-up payment instructions. Card and crypto options may be added over time — whatever is available will be shown at checkout.

Yes. Use your email for the order and tell us the attendee names if required. For group or corporate bookings, contact vip@frontrowly.com.

Use the link in your confirmation email or visit your order confirmation page with your reference number. For help, email support@frontrowly.com with your order reference.

Most e-tickets arrive within 24 hours of order confirmation. For some high-demand events, delivery may be closer to the event date — we'll always communicate expected timing in your confirmation email.

Electronically — usually as a PDF with a QR code sent to your email. You can show the QR on your phone or print the PDF. See our ticket delivery page for full details.

Yes. Every confirmed order is covered by our 100% order guarantee. If there's a problem with your tickets on our end, we replace them or refund you.

When you select a quantity from a single listing, seats are sold as seated together unless the listing notes otherwise.

Knockout matches depend on earlier results. Placeholder labels like W89 or Winner Match 93 indicate which earlier match feeds each slot. Teams update once those matches are played.

Yes. Final and knockout inventory is available in advance. Your ticket is valid regardless of which teams qualify, subject to the event going ahead as scheduled.

The price shown per ticket is what you pay for that listing quantity. Any additional fees will be disclosed clearly before you submit your order.

If an event is rescheduled, your tickets remain valid for the new date and time. If you cannot attend the new date, contact support — refunds are handled case by case.

If an event is officially cancelled and not rescheduled, you are entitled to a full refund of the ticket price. See our refund policy for details.

Once an order is confirmed, tickets are generally non-refundable if you change your mind. Contact us as soon as possible if you made an error — we'll help where we can.

We're expanding into concerts and festivals. Check our concerts page or contact us for VIP requests.